At Incroyable Craft, we strive to deliver premium handcrafted products with the highest quality standards. However, if you face any issue with your order, we are here to help.

Return & Refund Eligibility

Customers may submit a request for return or refund within 2 days of receiving the order.

To initiate a request, please provide:

• A valid reason for return/refund
• Clear pictures/videos of the product received
• Order details

Requests without proper supporting images or information may not be eligible for review.

How to Request a Refund

Customers can initiate a return/refund request directly through the WhatsApp chat button available on our website for faster assistance and support.

Approval Process

Once your request is submitted, our team will carefully inspect and review the issue. If the request is found to be genuine and appropriate, the return/refund will be approved.

Refund Timeline

Approved refunds will be processed within 7 working days from the date of approval.

The refund amount will be credited to the original payment method used during purchase.

Important Notes

• Products must be unused and in original condition.
• Minor variations in handcrafted products, colors, embroidery, or beadwork are natural and may not be considered defects.
• Customized or personalized orders may not be eligible for return/refund unless damaged or incorrect.

For any assistance, customers may contact us through the WhatsApp support option or the Contact Us page available on the website.